Customer Service Policy

The team at penningtonsshop.com, acting as authorized reseller, supports pre-sale sizing guidance, order tracking, and post-sale 60-day return facilitation.

Primary: support@penningtonsshop.com. Secondary: press@penningtonsshop.com (media), wholesale@penningtonsshop.com (bulk).

We answer in USD context, honour free shipping promises, and align to 1–3 day dispatch / 6–12 day arrival. Refund turnaround of 5–10 days is guaranteed after free-return receipt.

Penningtons Outlet customers enjoy respectful, outlet-focused assistance, never brand-headquarters rhetoric.